T.W. Birks & Son work extremely hard to arrange funerals to families exacting requirements, we are humbled by the gratitude and thanks shown to ourselves by the families we serve. Below is a small number of funeral reviews that we have recently received.
Many of our clients choose ourselves because we have been recommended by friends or family.
Client Feedback Surveys
In our recent client satisfaction survey 100% of our families were completely satisfied with our services and would recommend us to their family and friends. Furthermore 100% of families would rate our funeral directors as excellent, better than expected and as expected, with 94% rating excellent.
(From 104 completed client satisfaction questionnaires between July 2014-March 2015).
Our questionnaires also gave families the opportunity to comment on our service and below are a selection of their client testimonials:
Neil was extremely kind on such a sad occasion, he made the whole experience from organising the funeral to the wake much easier. I just wish to thank everyone for their kindness and consideration upon the death of my father.
Everyone I have spoken to have said what a beautiful casket mum had, the service you provided did her proud. I cannot thank the staff enough at T W Birks for the kindness I have received, especially to Fiona for helping me through this sad time.
We thought the printed Order of Service was exceptionally good. The content of the service was presented clearly and professionally. We were very satisfied. We feel we were made to feel special. The sheer professionalism, helpfulness and attention to detail of Ian Waterhouse and Fiona Birks was outstanding.
The overall experience was handled with compassion and understanding but in a very professional manner. Just to say thank you for making it run so well from start to finish.
Fiona lead me around, put me where I needed to be, told me what I needed to do. I was so grateful. I was not capable of doing it on my own. Everyone at T.W. Birks was wonderful, it helped me get through the worst day of my life
Online Funeral Reviews
Read a selection of our reviews online, here.